Tonia Johnson
Smith's
Pearl,MS
8
years of professional experience
Results-driven Customer Service Manager with proven skills in client management and complaint handling. Committed to resolving complex customer issues and enhancing team performance through effective task management.
Work History
Customer Service Manager
4 Years 4 Months- Supported customer inquiries through phone, email, and chat channels.
- Collaborated with departments to resolve complex customer issues efficiently.
- Used strong communication skills to address product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Coordinated team schedules to ensure coverage during peak hours.
- Delegated tasks to staff, prioritizing assignments to meet team goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Produce Associate
3 Years 10 Months- Managed inventory levels for fresh produce and maintained quality standards.
- Conducted regular inspections of produce, maintaining high standards for freshness and quality.
- Collaborated with team members to restock shelves, ensuring attractive displays of fresh produce.
- Assisted customers in selecting produce and provided product information.
- Trained new associates on proper handling techniques and safety protocols, enhancing team compliance.
- Operated equipment to transport and handle products safely throughout the store.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
Education
High School Diploma
- Central Wyoming College
- Certified Customer Service Specialist
Skills
Customer service
Client management
Complaint handling
Problem resolution
Team management
Task management
Conflict resolution
Process improvement
Timeline
Customer Service Manager
Smith's
06.2021 - 10.2025Read More
Produce Associate
Walmart
05.2017 - 03.2021Read More
Riverton High School
High School Diploma
Read More